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Mission StatementWhen we founded Lucyol in 1996, in order to offer highly specialized translation and localization services to the most demanding players in the IT industry, our goal was to build long-term, strategic relationships and become a preferred partner for our customers. With a 96% customer retention rate, we know we succeeded.The key to our success has been our unconditional commitment to customer satisfaction, which has led to our steady growth within the translation and localization industry. At Lucyol, quality is not a one-time effort to impress a new customer. It is the essence of our mission statement. We have designed and implemented one of the most efficient Quality Assurance processes in the IT localization industry. Individual quality responsibility is the cornerstone of our QA process. Since its inception in 1996, Lucyol has operated to the highest quality standards in the IT localization industry. All our team members are passionate about meeting and exceeding customer expectations (in terms of turnaround time, costs and quality) and are employed on performance-related contracts. Additionally, each of us has personal responsibility for meeting, maintaining and exceeding our customers' and our own high quality standards. As part of our unconditional commitment to customer satisfaction, our Client Care Program includes ongoing customer satisfaction surveys, about your experience with Lucyol in terms of technology expertise, project management, quality of translations and communication. These surveys allow us to measure our performance in various areas important to you.  From the outset, the goals of our owner-operated and customer-focused company have not changed, and we continue to:
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